When we speak of service, we mean just that. Our clients can always contact us if they need help – in an emergency, even in the middle of the night. On one occasion, we received an unexpected call from the police at midnight. Our client was unable to provide identification at the airport and the authorities were refusing to let him into the country. When we arrived at the airport with a copy of his passport, it turned out that our client's bag, which had contained all his papers, had been mistakenly taken by another passenger. The bags were returned to their rightful owners the following day – after our client had entered the country with a copy of his ID and spent a restful night in a hotel.